Importance of Initial Technology Needs Assessment


Let me tell you a quick story about how we managed to save over a million dollars for one of our customers. They were doing an AV Technology refresh for their Brisbane office here in Australia. It was one of those large big four accounting firms with global reach. They invited up to a vendor presentation. This vendor they had been talking to them for a while and they had some ideas and solutions that they were quite interested in.

So, I said sure I’ll come up. And I went and attended the presentation and watched and listened. It was all very interesting. They had some great solutions. Really cutting edge. This office would be amazing with all these technology solutions in place. At the end of the presentation, my customer took me aside and said: “So, David what did you think of that? Give us your honest opinion”. I said, “It looks fantastic. That technology would be amazing in your office. It would wow everybody that came in. But let me ask you one question. Do you actually need that?”

And they said, “Well, we don’t know”. I said, “Well, why don’t we do this. Why don’t we just take a little bit of time to do a “Needs Assessment”. I’ll sit with you. I ask some questions. We’ll find out a little bit more about what it is you’re looking to do with the technology. What it is your customers and your staff actually need from the technology? What is the business need? And we’ll sort of go through a step by step process and uncover the true requirements that you have.”

So, we did that. And then we also proposed some technology options for them to consider which were more aligned with what they’re actually needing. So, at the end of this “Needs Assessment” process, what they had was a document which had all the needs that they said their business needs. All the needs that their people needed as well from the technology as well as these various different options of technology that made sense and in lined with those requirements.

They had a real clear picture. They’re able to make an informed decision on what to do next. And that really helped them. With them, we actually went on to do the design of the system and manage the installation as well. And ultimately, the investment for them was around about $600,000 dollars which is a lot of money. But when you compare that to what the other vendors were talking about which was in the millions of dollars, there’s a significant gap there.

The other thing to note is a $600,000 investment in technology which you know you need, and you know your people are going to use is a completely different prospect to multiple millions of dollars in technology which aren’t necessarily going to be used by your people and therefore, is a bad investment.

The moral of the story is take the time to do a “Needs Assessment” prior to embarking on a large AV technology project or refresh. It doesn’t take a lot of time. It’s not an overly large investment. But it’s definitely worth a while in the long run.

So, if that makes sense to you and you like to talk to us about a “Needs Assessment” for your organisation, feel free to reach out. We’d love to talk to you and thanks for watching.

related posts